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One of the biggest issues that we face as residential cleaning business owners is keeping employees. It’s hard to find great team members, and when you go through the effort to recruit and train them, it’s exhausting to see them walk out the door after a few months. If you operate in a market where there’s very low unemployment, you risk them finding a job that lures them away with a better offer. It’s a matter of supply and demand. If you’re in a location where there’s a large labor pool of people looking for work, you have a bit more leeway.

Employee turnover can result in increased expenses for recruiting and training new employees, decreased productivity, and potential damage to your company’s reputation. However, with a few smart strategies and a focus on employee satisfaction, you can effectively battle employee turnover and build a strong, reliable team that will help your business thrive.

  1. Understand the Causes of Employee Turnover

Before you can effectively combat employee turnover in your residential cleaning business, it’s essential to understand what’s causing it. Some common causes of employee turnover include low pay, poor working conditions, lack of advancement opportunities, and a lack of recognition for hard work. By understanding what’s driving your employees away, you can begin to develop targeted strategies to address these issues and improve your retention rates.

  1. Offer Competitive Pay and Benefits

One of the most effective ways to retain employees is to offer competitive pay and benefits. This means researching what other businesses in your area are paying for similar positions and ensuring that your wages are in line with the market. Additionally, you can consider offering benefits like health insurance, retirement plans, and paid time off to make your company more attractive to potential hires.

  1. Create a Positive Work Environment

A positive work environment can make a significant difference in your employees’ job satisfaction and their decision to stay with your company long-term. To create a positive work environment, you can focus on factors like clear communication, positive reinforcement, and opportunities for growth and development. Additionally, you can work to create a workplace culture that values and prioritizes employee well-being and work-life balance.

  1. Provide Opportunities for Advancement

Many employees leave their jobs because they feel like they’re stuck in a dead-end position with no room for growth or advancement. To combat this, consider providing opportunities for advancement within your company. This could mean offering training and development programs, promoting from within, or providing clear pathways for advancement to help your employees see a future with your business.

  1. Encourage Open Communication

Effective communication is key to building a strong, loyal team. Encourage open communication by regularly checking in with your employees, soliciting feedback, and actively listening to their concerns and suggestions. Additionally, you can work to create a workplace culture that values transparency and honesty, which can help build trust and foster a sense of community among your team members.

  1. Recognize and Reward Hard Work

Employees who feel recognized and appreciated are more likely to stay with a company long-term. To recognize and reward hard work, consider implementing a system of rewards and incentives for top performers. This could mean offering bonuses, promotions, or public recognition for a job well done. Additionally, you can work to create a workplace culture that values and celebrates hard work and dedication.

  1. Conduct Exit Interviews

Even with the best retention strategies in place, some employees will still choose to leave your company. When this happens, it’s essential to conduct exit interviews to understand why they’re leaving and what improvements can be made to prevent future turnover. Use this feedback to make changes to your policies and procedures, improve communication and training, and create a more positive work environment for your remaining employees.


In conclusion, employee turnover can be a significant challenge for residential cleaning businesses, but by implementing these strategies, you can combat turnover and build a strong, loyal team that will help your business thrive. It’s important to understand the causes of turnover, offer competitive pay and benefits, create a positive work environment, provide opportunities for advancement, encourage open communication, recognize and reward hard work, and conduct exit interviews to continuously improve your retention strategies.

By prioritizing employee satisfaction and well-being, you can create a workplace culture that values and respects your team members, leading to increased productivity, better customer satisfaction, and ultimately, greater success for your business. Remember that employee turnover is a natural part of any business, but with the right strategies in place, you can minimize turnover and build a team that will support your business for years to come.

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Speed Cleaning for the Pros

We want to see YOU at “Speed Cleaning for the Pros” conference in Chicago on June 7 and 8, 2023.

During the conference, you’ll learn how to implement change without resistance, maintain quality, and increase productivity. You’ll also gain access to the 13 Rules of Speed Cleaning and the owner’s strategic approach to training.
Speed Cleaning for the Pros