So many people ask me if they need to hire a full time quality assurance manager or inspection manager for their residential cleaning business. You first need to identify the problem before you set out to solve it. Ask yourself this question: What problem exactly are you trying to solve?
Are you getting a high number of quality complaints?
Or are you discovering sloppy work when you conduct surprise inspections?
Are you losing customers over quality?
Break it down, first identify where the complaints are coming from before you throw money at the problem. Money won’t fix a bad plan. Make sure you have the right plan to solve the real problems.
