Tell me if this sounds familiar— you started your cleaning business and planned to go out on a few cleaning jobs to get a feel for how things worked. Then, weeks turned into months, and months turned into years. You’re still stuck out in the field cleaning the accounts instead of working behind the scenes growing the business. You are not alone. This is one of the biggest problems that I help cleaning business owners solve. This is a cheap and easy business to get into but the skills and steps necessary to grow it beyond a cleaning job are more challenging that most people realize.
The best thing that you can do is to recognize that you are stuck and decide to do something about it.
Here are three things you can do now to move you closer to getting out of the field forever:
- Fix your thinking. The longer you spend cleaning in the field, the more you undermine your opportunity to grow. You’re actually holding yourself back. You are limiting your growth by your own physical ability to service the demand.
- Stop thinking that your customers will never accept anyone but you. Once you have a plan to grow your business and replace yourself in the field, if handled correctly, most of your customers will accept the changes and allow you to transition your new staff to their home. The key is to have a plan and adequate training and onboarding of quality employees.
- Abandon perfection! Let’s face it— if you started the business, found and won the clients, nurtured the relationships, and cleaned your heart out to keep them happy, you’ve probably created a standard of near-perfection when it comes to cleaning and providing customer service. If you’ve nuanced your service to the point that nobody can replace you, you’ve created a monster. You’ve created a standard that no one else can deliver and sabotaged your own goal of replacing yourself in the field. As you take on new clients, be careful not to continue to do an unlimited number of “freebies” and bonuses when cleaning because that standard cannot be replicated when you hire and transition the house to your staff.
If you’d like help getting out of the field forever, I have a 16 week Cleaning Business Fundamentals course that was designed specifically for getting the owner out of the field. My course is a no-holds-barred program to teach you how to get out of the field and what the right way is to add customers and staff quickly. For a free 30 minute consultation to discuss whether my course is a good fit for you, simply fill out my owner’s survey and I’ll be in touch to set up a time to talk.